Refund policy

Refund policy

We love our customers and want you to love your purchases without the stress of being
stuck with an item you don't like. We understand the difficulties of shopping online and
will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
BratHoods will accept, for return or exchange, items that are purchased off our website
within 30 days of the purchase under the following conditions:
● There is no visible signs of damage
● All original packaging is intact
● Any sign of damage will compromise the BratHoods guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept
products that are intimate (under-garments) or sanitary goods, hazardous materials, or
flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order
confirmation email) with your order number.
For all returns of exchanges please contact brathoods.co@thenuecup.com and provide them
with your order number and reason for return or exchange. They will handle your
request based on the rules stated in this page.
Exchanges (if applicable)
For all returns of exchanges please contact brathoods.co@outlook.com and provide them
with your order number and reason for return or exchange. They will handle your
request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a track-able shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item as well as the approval or rejection status of your
refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is
posted (between 2-3 days is normal). If you still have not received your refund after this
time-frame, please send us an email at brathoods.co@outlook.com and allow us the
opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift
when purchased and shipped directly to you, you’ll receive a gift credit for the value of
your return. Once the returned item is received, a digital gift certificate will be emailed to
you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team
BratHoods.co@outlook.com
If you do not report the damage to us within this 48 hour period, we may not be able to
honor your claim. We utilize the timestamp information from the tracking link and
delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to
email us at BratHoods.co@outlook.com to let us know how we are doing. We take your
feedback very seriously and are always striving to improve.